Refund Policy

This page is prepared for review by the TIXVOW owner and qualified legal counsel. It is not attorney-approved, legal advice, or a legal certification. It does not create a general refund right, deadline, fee rule, remedy, or guarantee that is not shown in an applicable offer or required by law.

This policy describes platform operations visible in the current app. It does not replace an event organizer’s event-specific cancellation, postponement, refund, or transfer policy.

Before buying or reserving a ticket, review the event’s published terms and any refund or cancellation information shown at checkout. The organizer is responsible for event delivery and the event-specific decisions and policies it publishes. TIXVOW provides ticketing, order records, and request-review tools; it does not promise that an organizer will approve a refund or transfer.

For a change, cancellation, postponement, or transfer question, start with the applicable event policy and the organizer or venue support route shown for that event. You may also contact TIXVOW at tixvow@polsia.app for platform assistance. This address is not confirmed as the formal legal-notice address.

The current organizer dashboard can submit an auditable refund request for an eligible paid order. Submitting the request does not call the payment provider and does not mark the order refunded. The request is subject to administrator review and may be approved or rejected through the product workflow.

When a refund is processed, the current administrative workflow requires an external payment-provider reference and supporting evidence before confirmation. The order is not recorded as fully refunded until provider confirmation is recorded. A request, approval, or pending status is not proof that money has been returned to a payment method.

The app does not establish a general buyer refund entitlement, supported amount or fee treatment, response deadline, processing estimate, or remedy for a denied request. Do not assume fees or taxes will be returned unless the specific offer, event policy, or applicable law says so.

For a demand-backed launch, checkout displays the conditional status, organizer-set paid-ticket threshold and deadline, progress, and the applicable price, fees, taxes, payment, and refund terms before reservation. Only completed, paid, non-refunded tickets count toward the threshold by the deadline.

Under the current launch offer, if the threshold is missed or the launch is canceled, the full buyer-paid amount, including fees and taxes, is due back. The app records this refund handling as pending and does not mark an unconfirmed refund complete before provider evidence is confirmed. A materially changed launch may show a receipt control to request cancellation and a full buyer-paid refund. Neither control nor pending status guarantees provider completion or a completion time.

Use the order receipt or account order view to review the order, any launch status, and any request or refund status exposed for that order. Follow the organizer policy shown for the event. A request is not a confirmed refund; provider confirmation is required before the app records a refund as complete.

Questions about the TIXVOW workflow can be sent to tixvow@polsia.app. The owner and counsel must confirm the support route, request eligibility, processing expectations, and any formal notice channel before this draft is finalized.